Welsh Language Policy
Introduction
We are committed to treating Welsh and English on the basis of equality, so far as we are reasonably able to do so. We will ensure that we make constant progress towards achieving this ambition, and this Welsh Language Policy sets out our current commitments in relation to using the medium of Welsh.
Company’s functions & linguistic commitment
Please direct any comments or complaints about this policy to: Jim Langley jim@natureswork.co.uk
Company Brand
Our company brand is in English only
Stationery
Our stationery is in English only
Business Cards
Our business cards are in English
Website
Our main website is in English with the option of reading some key pages in Welsh (translated through an online translation service)
Advertising and Marketing
Our display advertisements are in English only
Printed Publications
Our printed publicity is in English only
Customer Language Choice
We record the language choice of all our customers and will endeavour to provide a comprehensive service in that preferred language.
Face-to-Face Communication
We ensure that the Welsh language is used appropriately and encouraged at all times when working with Welsh groups and individuals
Telephone Communication
We welcome the use of Welsh when receiving calls by staff able to do but appreciate that our knowledge and skill in speaking welsh is limited.
Correspondence
All of our correspondence is in English. We accept correspondence in Welsh or English
Account documents
Our account documents are in English only
Developing Language Skills
We arrange and/or provide relevant training for staff who want to improve their Welsh language skills when the role requires it
Internal Communication
Our internal meetings are in English only.
We will support and facilitate the use of Welsh and English in the workplace.
Awareness
This policy will be conveniently available for the public to read on our website and we will email a copy to customers upon request.
Review
We will assess and revise this policy every year
Jim Langley
Director of Nature’s Work
Dated: 23 March 2011
